The MYS logo repeated

FAQ

Are your floor plans viewable on my tablet and/or smart phone?

Of course. The MYS Online Directory is built using responsive design methodology, so the MYS interactive floor plan renders either an HTML5 or Flash floor plan to meet your device’s preferences.


Is there a user limit or “per seat” charge for the MYS software?

No, you will pay a per-show/event fee for each of the software modules you are using. That fee allows for an unlimited number of users.


Does Map Your Show guarantee 100% uptime?

The MYS environment is supported by a staff of network engineers on-call 24/7. We take responsibility for network availability within our framework; however, we cannot be held liable for problems outside of our network.


Is MYS PCI Compliant?

The MYS system is scanned and recertified on a quarterly basis.


Can I manage my floor plan within the MYS system?

Yes; we provide a floor plan Builder as part of our software. Clients can import a floor plan file from their show decorator or can build their floor plan from scratch using the Builder. Once the floor plan is in place, it can be maintained within the Builder or through nightly updates of new files.


Are there different security levels for users within the system?

We provide for 3 different levels of access within the Show Dashboard, so that different members of your team can fulfill their unique roles.


Can I use the Map Your Show native mobile app without purchasing the MYS software?

No, you must contract with MYS for the core applications in order to bundle the MYS mobile app.


Does MYS provide training for their software?

Yes, each client is assigned a dedicated Account Manager who can conduct training via phone and/or webcasts with any number of your staff requiring training. Onsite or in-office assistance is also available; additional fees may apply.


Can conference or session information be handled within the MYS system?

MYS can incorporate conference schedules within the MYS Online Directory. For paid conferences, MYS can integrate with your registration vendors where paid reservations would be processed.


We use another vendor to manage our exhibitor data (or registrations, sessions, etc.); can MYS integrate with them?

Map Your Show has integrations already set up with many different trade show vendors. If yours is not one we currently have in place, we can evaluate if we would be able to develop an integration with them.


Does MYS provide a separate floor plan geared more for exhibitors to help with booth/space selection?

Our software offers an exhibitor view floor plan to show the things attendees aren’t worried about such as electrical/water supply, ceiling heights, and more.


Does the MYS software have multi-lingual capabilities?

Yes, our software is functional in over 10 languages.

Let’s Discuss Your Event

Schedule A Demo Now
//